Refund policy

Refund and return policy

Every item we produce is custom made to order. Because engraving and Cerakote work is permanently applied to your specific piece, custom orders generally cannot be resold and are therefore not eligible for return or refund once work has begun.

Before work begins

If you need to cancel or change an order, contact us at orders@apexcoatingstn.com as soon as possible. If we have not started work, we will cancel and refund in full.

If something is wrong

We stand behind our craftsmanship. If your item arrives with a defect in our workmanship, or does not match the design you approved, contact us within 14 days of delivery with photographs. We will correct the work or remake the piece at no cost to you.

What is not covered

• Normal wear from use over time
• Damage caused by misuse, abuse, or improper cleaning
• Customer-supplied artwork that was approved and produced as submitted
• Colour variance inherent to Cerakote batches and finish types
• Pre-existing damage or defects in customer-supplied items

Customer-supplied items

When you send us your own item for engraving or coating, you accept the inherent risk of working on existing material. We take every reasonable precaution, but we cannot replace an item we did not sell.

Questions

Email orders@apexcoatingstn.com or call (615) 862-1660.